Help & Support

1. Locate your waybill number on the receipt, email or SMS from the sender.
2. Enter the number above and tap Track.
3. View your parcel’s journey on the timeline. The current step is highlighted.
4. Tap or hover any step to see date, time and location details.

• Tip: If you copied the number, remove spaces or extra characters before tracking.
• New shipment: If your waybill was just created, please allow a short time for the first scan to appear.

1. Type or paste multiple waybill numbers into the field.
2. Separate each number with a comma, for example: 123456, 789012, 345678.
3. Tap Track. Each shipment will appear in its own card in the results.

• Tip: Spaces around commas are fine.
• Accuracy: Make sure each number is complete—typos won’t return results.

• On the day: “Out for Delivery” means it’s with a driver for delivery that day.
• Time windows: Routes and traffic vary, so exact times aren’t guaranteed.
• If you miss us: We’ll try again or get in touch to reschedule.

• Double‑check the waybill digits and remove spaces or special characters.
• Just created? First scans can take a little time to appear, especially after-hours pickups.
• Still stuck? Contact support with your waybill number and delivery address.

Need to update the address or provide gate codes/safe‑drop instructions? Please contact support with your waybill number so we can assist.

Where available, POD details will show with your delivery. If you need a copy, reach out via Contact Support with your waybill number.

Meaning: A shipment record exists, but the parcel may still be with the sender.

What you can do: No action needed. If it stays here for an extended time during business hours, check with the sender.

Meaning: Your parcel is with BEX and on its way into our network.

What you can do: Sit tight—movement scans usually follow as the parcel reaches our facilities.

Meaning: The parcel is travelling between sorting facilities and depots.

What you can do: No action needed. Scans can batch—updates may appear after each leg completes.

Meaning: Your parcel is on the vehicle for delivery today.

What you can do: Ensure someone can receive the parcel at the destination address during delivery hours.

Meaning: Delivery is complete. Where available, proof of delivery may be shown in your shipment details.

What you can do: If something looks incorrect, contact support with your waybill number.

Meaning: We tried to deliver but weren’t able to (for example, no one was available, or access was restricted).

What you can do: Use the footer’s Contact Support to arrange the next attempt or provide updated instructions.